About Us

About Us

About The National Franchise Institute


Headquartered in Denver, Colorado, the National Franchise Institute is highly experienced and committed to franchising! Via live webinars and in-person programs in Denver, we help independent entrepreneurs determine if franchising is the best growth strategy for concepts they have created and we share solutions and best practices associated with leasing space and building new brick and mortar locations.

The Institute was founded by Carolyn Miller to educate and inspire entrepreneurs who are working in, or desire to work in the franchise industry in concepts that require brick and mortar spaces (whether leased tenant finish spaces or ground-up locations). The National Franchise Institute serves franchisors, franchisees, corporate employees, licensed professionals, vendors, suppliers, and even non-franchised and single-unit concepts that are hoping to grow.

Carolyn Miller


Carolyn Miller is an expert with decades of experience developing concepts, creating infrastructure, and streamlining processes and procedures for national franchise concepts. Over the years, Carolyn has worked on both the corporate and the franchise side with companies such as McDonald’s, Chipotle, Red Robin, CiCi’s Pizza, and Carl’s Jr/Hardees, and spent more than a decade consulting with franchised and independent companies about how to implement processes and procedures to strategically grow their businesses. With experience in areas that include real estate, design, architecture, real estate legal, construction, staffing and hiring, staff development, management, budgeting and marketing — she has first-hand, hands-on expertise in many critical areas of franchising.

Together with a team of experts that includes licensed attorneys, CPA's, licensed real estate professionals, lending and insurance professionals, licensed architects, licensed general contractors, and additional experts in franchising and brick and mortar development, the National Franchise Institute is a well-rounded organization that helps franchise professionals and even independent entrepreneurs succeed in leasing, growing and value-engineering winning locations.

As featured on Fox News, ABC News, The Boston Globe, CBS News and NBC News, Carolyn is also the author of the Amazon Bestseller 'Brick & Mortar Franchise Success: Know The Costs or Pay The Price!'.